Frequently Asked Questions

Looking for product documentation?

Product documentation, such as operators manuals, installation manuals or data sheets can be found on the respective product page or via the Product Documentation Library. Use the filters to select Document Type and help narrow down your search.

BEACON

Q: I am a utility trying to access the BEACON AMA software to verify that an ORION Endpoint is working.
A: The Monitor and Assets tabs in BEACON provide information about endpoints. User login and password required. Visit: https://www.beaconama.net/

DYNASONICS

Q: My Dynasonics meter displays Error code 0010, low signal strength. How do I obtain signal strength?
A: Follow the steps below:

1. Make sure meter is programmed correctly.
2. Apply grease or couplant to the transducer surface and pipe.
3. Make sure pipe is clean, smooth and free of paint.
4. Make sure transducers are spaced properly (info provided after meter is programmed).
5. Make sure pipe is full.
6. On horizontal pipe, place transducers on the side of the pipe.
7. On vertical pipe, place transducers on side with flow going from down to up.

Q: Why does the Dynasonics meter read negative flow?
A: Liquid is moving opposite to the flow direction arrow on the side of the meter. Reposition the meter.

Q: Why does the Dynasonics meter read zero when flow is running?
A: Verify that the maximum flow rate value is not set to a very high value, which causes the flow cutoff percent entry to drive the reading to zero. Decrease max flow setting OR decrease flow cutoff percentage. Verify that a zero was not entered on page 3 of the calibration screen.

Q: Why does the Dynasonics meter signal strength decrease as the flow increases?
A: Turbulence could be the cause. Relocate transducers away from turbulence. Cause could be poor filtration. Sediment would be sitting on the bottom of the pipe with no flow and intermix with the fluid when flow starts. 

Q: Do Dynasonics transducers work on galvanized pipe?
A: Galvanized pipe has very poor sound quality. Transducers do not work well on galvanized pipe.

Q: How do I charge the battery on a Dynasonics DXN meter?
A: Charge the battery for four hours with the flow meter turned OFF. 

PRESO

Q: How do i install the Ellipse BHL Annular Hot Tap, Dual Rod Flow Meter?
A: Please see our User Manual, pages 5 & 6. 

Q: How do I install the high and low sides in air/gas upflow connections for the Ellipse AF Annular Flanged Flow Meter?
A: Please see our User Manual, pages 4 & 5.

RECORDALL

Q: I'm looking for a "How to Read a Recordall Transmitter Register" tool. Is there a tool where we can plug in the read, meter specs and it tells us what the read sent to billing should be.
A: Please see our "How to Read Recordall Registers" document. 

Q: How to you tell the age of an RTR recordall transmitter register?
A: At Badger Meter, we use our internal serial number search tool to check product age. For this information and any other device information, contact Technical Support.

Q: How do you read a Recordall Model 25 meter?
A: You can read the meter by looking at the register/encoder device, attached to the meter. Determine the type of device connected to the meter by looking at the face of the device.

• If device is an HR-E, see How Do You Read a Badger Meter HR-E Encoder Data Sheet.
• If device is an HR-E LCD, see How Do You Read a Badger Meter HR-E LCD Encoder Data Sheet.
• If device is RTR, see BM100 How to Read Recordall Registers.
• For other types that are not Badger Meter devices, contact the manufacturer of the device.