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The following Terms & Conditions apply to AquaCUE® Flow Measurement Manager services sold by Badger Meter, Inc. (“Badger Meter”) to
a customer (“Customer”) and are in addition to those found at https://www.badgermeter.com/certifications-legal/, and as appropriate, the
AquaCUE General Agreement.
A one-time License fee is required for all new AquaCUE accounts. This fee includes the setup and activation of the Customer’s AquaCUE
portfolio and initial licensing of the AquaCUE software. The one-time fee will be invoiced by Badger Meter.
the
This fee includes the mapping of a billing flat file (.csv) format to the AquaCUE account. Fees charged to a Customer by its billing vendor for
an interface file are separate and are the responsibility of the Customer. The Flat File Integration Fee will be invoiced by Badger Meter.
Recurring service fees are based on asset type and assessed monthly (“Service Units”). Asset types are identified by unique Service Unit part
numbers as represented in this section. Service Units will be invoiced by Badger Meter.
Customers deploying an AquaCUE system will be assessed managed solution subscription fee Service Units, which include Customer’s
access to the AquaCUE software, hosting of Customer’s metering data, and technical support. Managed solution Subscription Fee Service
Units (68886-101 and 68886-201) will be assessed monthly, per eligible AquaCUE Connector endpoint in the Customer’s AquaCUE account.
An AquaCUE connected device will consume one or more Service Units each month, based on data interval and call-in frequency, and will
be assessed on the 26th of each month. Service Units will be consumed for any managed solution endpoint which has been activated or is
more than six months past its original manufacturer ship date.
Customer will be required to submit a purchase order (PO) to Badger Meter for applicable Service Units.
By default, AquaCUE Service Units will be invoiced annually in advance of use. However, Service Units may be purchased in Customerdefined
increments except where minimum multiple purchase increments have been stated. Reorder increments will be established at the
time of initial purchase and may be modified at a later date. Service Unit price may vary if purchase increment is changed.
Upon termination of a Customer’s AquaCUE services, for whatever cause, unused Service Units will be forfeited if not converted to Badger Meter future purchase credit within ninety (90) days.
Failure to renew services at term expiration, or pay for services invoiced by Badger Meter or one of its authorized distributors, may result in termination of services and limited access to Customer’s AquaCUE account at the discretion of Badger Meter.
Once deactivated by the network carrier, cellular endpoints cannot be reactivated.
The following Terms & Conditions apply to the BEACON® Software as a Service (SaaS) Solution, composed of BEACONSaaS Software as a Service (SaaS) and ORION® Network as a Service (NaaS) with ORION Cellular endpoints sold by Badger Meter, Inc. (“Badger Meter”) or one of its authorized distributors to a utility or non-utility customer (“Customer”) and are in addition to those found at https://www.badgermeter.com/legal-and-compliance/ and as appropriate, the BEACON General Agreement and/or BEACON Master Agreement executed by Customer.
A one-time BEACON SaaS Engagement Fee, invoiced by Badger Meter or one of its authorized distributors, is required for all deployments of the BEACON SaaS Solution with ORION NaaS. This fee includes setup and activation of Customer’s BEACON SaaS portfolio. Billing Integration professional services are separate and an additional fee. Fees charged to a Customer by its utility billing vendor for an interface file are separate and are the responsibility of the Customer.
Recurring service fees are based on asset type and assessed monthly (“Service Units”). Asset types are identified by unique Service Unit part numbers as represented in this section. Service Units will be invoiced by Badger Meter or one of its authorized distributors.
Customers deploying a BEACON SaaS Solution with ORION NaaS will be assessed NaaS Subscription Fee Service Units, which include Customer’s license and access to the BEACON SaaS software, software updates, hosting of Customer’s metering data, and technical support. NaaS Subscription Fee Service Units (68886-101, 68886-104 and 68886-201) will be assessed monthly, per eligible ORION NaaS endpoint in Customer’s BEACON SaaS portfolio. Such an endpoint will consume one or more Service Units each month, based on data interval and call-in frequency, and will be assessed on the 26th of each month. Service Units will be consumed for endpoints that have been activated or are more than six months past their original manufacturer ship date. Service Unit price may vary if purchase increment is changed.
Supply, installation, backhaul communication and maintenance of ORION® fixed network gateway transceivers deployed as part of a NaaS solution are included in the NaaS endpoint pricing and monthly subscription fee Service Units.
An EyeOnWater® License is included in the BEACON SaaS Solution with ORION NaaS. The license includes software licensing, setup and activation of EyeOnWater consumer engagement module for NaaS accounts in Customer’s BEACON SaaS portfolio. The Customer is required to have appropriate data fields provided from billing software to support EyeOnWater. Fees charged to a Customer by its utility billing vendor for interface file are separate and are the responsibility of the Customer.
Customer will be required to submit a PO to Badger Meter or one of its authorized distributors for applicable Service Units. Initial Service Unit pricing will be held for the first 12-month term, then subject to change thereafter. Service Units may be purchased in Customer-defined increments except where minimum multiple purchase increments have been stated. Reorder increments will be established at time of initial purchase and may be modified at a later date. Service Unit price may vary if purchase increment is changed.
Service Unit pricing is Net to Customer and will be invoiced by Badger Meter or one of its authorized distributors based on Customerdefined Service Unit purchase increments or minimum multiple purchase increments as noted. Service Unit part numbers are denoted as 68886 and have been included in this document for cross reference with Customer pricing proposal.
Service Units will be consumed on a monthly basis, as applicable to each asset type.
Service Units are non-refundable and non-transferable to another entity without Badger Meter approval.
Service Units may be converted to like-valued, or higher, Service Units of a different asset type with Badger Meter approval.
Service Units expire ten (10) years from date of purchase. Expired Service Units will be forfeited unless converted prior to expiration.
Upon termination of a Customer’s BEACON SaaS services, for whatever cause, unused Service Units will be forfeited if not converted to Badger Meter future purchase credit within ninety (90) days.
Failure to renew services at term expiration, or pay for services invoiced by Badger Meter or one of its authorized distributors, may result in termination of services and limited access to Customer’s BEACON SaaS portfolio at the discretion of Badger Meter.
Once deactivated by the network carrier, ORION Cellular endpoints cannot be reactivated.
The following applies only to endpoints replaced under the network guarantee described in the ORION Cellular LTE-M, LTE-MS and C Endpoints warranty document (ORI-WR-02596-EN), ORION Cellular LTE Endpoint warranty document (ORI-WR-03433-EN), BEACON SaaS Managed Solution with ORION Cellular CDMA N and Fixed Network (SE) Water Endpoints warranty document (BEA-WR-02097-EN), or with ORION Cellular CDMA and Fixed Network (SE) Water Endpoints warranty document (BEA-WR00719-EN). For those endpoints replaced under the network guarantee, the Customer shall be responsible for fees related to communication, including the most recently published replacement endpoint activation fee to initiate endpoint communication, and a minimum of 60 Service Units per replacement endpoint, 12 per year for five (5) years. Purchase fees for a minimum of 12 Service Units per endpoint will be billed at the time replacement endpoints are shipped, and will thereafter be billed annually in 12-unit increments at a minimum per endpoint. This network guarantee does not apply to endpoints sold outside of the United States and Canada or for endpoints in use outside of the United States and Canada.
The following Terms & Conditions apply to BEACON® SaaS Mobile Solution and BEACON SaaS Traditional Fixed Network Solution services sold by Badger Meter, Inc. (“Badger Meter”) or one of its authorized distributors to a utility or non-utility customer (“Customer”) and are in addition to those found at https://www.badgermeter.com/legal-and-compliance/ and as appropriate, the BEACON General Agreement and/or BEACON Master Agreement executed by Customer.
A one-time BEACON Engagement Fee, invoiced by Badger Meter or one of its authorized distributors, is required for all BEACON SaaS Mobile Solution and Traditional Fixed Network Solution deployments. This fee includes setup and activation of Customer’s BEACON SaaS portfolio. Billing Integration professional services are separate and an additional fee. Fees charged to a Customer by its utility billing vendor for an interface file are separate and are the responsibility of the Customer.
Recurring service fees are based on asset type and assessed monthly (“Service Units”). Asset types are identified by unique Service Unit part numbers as represented in this section. Service Units will be invoiced by Badger Meter or one of its authorized distributors.
Customers deploying a BEACON SaaS Mobile Solution or Traditional Fixed Network Solution will be assessed Hosting Fee Service Units, which include Customer’s license and access to the BEACON SaaS software, software updates, hosting of Customer’s metering data, and technical support. A Hosting Fee Service Unit represents one (1) month of service for an Account in Customer’s BEACON SaaS portfolio and will be assessed on the 26th of each month. Service Unit price may vary if purchase increment is changed.
MOBILE: Mobile Hosting Fee Service Units (68886-301) will be assessed monthly, per eligible Mobile Account in Customer’s BEACON SaaS portfolio. Any Account which is brought into Customer’s portfolio which is not classified as a Fixed Network or Cellular Account will be classified as a Mobile Account.
FIXED NETWORK: Fixed Network Hosting Fee Service Units (68886-201) will be assessed monthly, per eligible Fixed Network Account in Customer’s portfolio. An Account will be classified as a Fixed Network Account the first time a fixed network message is heard by a gateway.
Cellular gateway backhaul communication Service Units (68886-601) will be assessed quarterly based on cumulative number of cellular backhaul gateways shipped to Customer. A cellular gateway backhaul communication Service Unit represents one (1) month of backhaul service for a gateway shipped to Customer and will be assessed quarterly. Service Units for backhaul communications are available for purchase in multiples of three (3) Service Units and each gateway will consume three (3) Service Units per quarterly invoicing period.
An optional annual EyeOnWater® License is available for BEACON SaaS Traditional Fixed Network Solutions. The annual license includes software licensing, setup and activation of EyeOnWater consumer engagement module for fixed network accounts in Customer’s BEACON SaaS portfolio. An EyeOnWater Service Unit represents one (1) month of Customer access to EyeOnWater consumer engagement tools and will be assessed in multiples of twelve (12) EyeOnWater Service Units (68886-401). EyeOnWater license may be added by a utility at any time. Customer is required to have appropriate data fields provided from billing software to support EyeOnWater. Fees charged to a Customer by its utility billing vendor for interface file are separate and are the responsibility of the Customer.
An annual BEACON SaaS Field Application Suite-Mobile Read Module license is required. This license includes Customer access to the BEACON SaaS mobile meter reading software system, software updates, and technical support. A Mobile Read Module License Service Unit represents one (1) month of Customer access to the BEACON SaaS Field Application Suite Mobile Read Module, including BEACON SaaS Field Director, ORION® Mobile Read software and ORION Endpoint Utility software, and will be assessed in multiples of twelve (12) Mobile Read Module License Service Units (68886-501).
The license start date will be the date the BEACON customer is eligible for BEACON Mobile training. If the BEACON customer has purchased a billing integration accompanying the BEACON SaaS FIELD APPLICATION SUITE, the customer will be eligible for training on the date the billing integration is completed. If there is no billing integration, the customer may be eligible for training as soon as the minimum number of meters are installed.
An annual BEACON SaaS Field Application Suite-Mobile Read Module User Login license is required for each Customer User Login for the BEACON SaaS mobile meter reading software suite. User Login License includes access to the BEACON SaaS Field Application Suite-Mobile Read Module.
A Mobile Read Module User Login License Service Unit represents one (1) month of Customer user access to BEACON SaaS Field Director or ORION® Mobile Read software and will be assessed in multiples of twelve (12) Mobile Read Module User Login License Service Units (68886-502).
The license start date will be the date the BEACON customer is eligible for BEACON Mobile training. If the BEACON customer has purchased a billing integration accompanying the BEACON SaaS FIELD APPLICATION SUITE, the customer will be eligible for training on the date the billing integration is completed. If there is no billing integration, the customer may be eligible for training as soon as the minimum number of meters are installed.
Customer will be required to submit a PO to Badger Meter or one of its authorized distributors for applicable Service Units. Initial Service Unit pricing will be held for the first 12-month term, then subject to change thereafter. Service Units may be purchased in Customer-defined increments except where minimum multiple purchase increments have been stated. Reorder increments will be established at time of initial purchase and may be modified at a later date. Service Unit price may vary if purchase increment is changed.
Service Unit pricing is Net to Customer and will be invoiced by Badger Meter or one of its authorized distributors based on Customerdefined Service Unit purchase increments or minimum multiple purchase increments as noted. Service Unit part numbers are denoted as 68886 and have been included in this document for cross reference with Customer pricing proposal.
Service Units will be consumed on a monthly basis, as applicable to each asset type.
Service Units are non-refundable and non-transferable to another entity without Badger Meter approval.
Service Units may be converted to like-valued, or higher, Service Units of a different asset type with Badger Meter approval.
Service Units expire ten (10) years from date of purchase. Expired Service Units will be forfeited unless converted prior to expiration.
Upon termination of a Customer’s BEACON SaaS services, for whatever cause, unused Service Units will be forfeited if not converted to Badger Meter future purchase credit within ninety (90) days.
Failure to renew services at term expiration, or pay for services invoiced by Badger Meter or one of its authorized distributors, may result in termination of services and limited access to Customer’s BEACON SaaS portfolio at the discretion of Badger Meter.
The following Terms & Conditions apply to the BEACON® Solution, composed of BEACON Software as a Service (SaaS) and Water Quality Monitoring Station with Badger Meter supplied cellular modem and service sold by Badger Meter, Inc. (“Badger Meter”) or one of its authorized distributors to a utility or non-utility customer (“Customer”) and are in addition to those found at https://www.badgermeter.com/legal-and-compliance/ and as appropriate, the BEACON General Agreement and/or BEACON Master Agreement executed by Customer. These terms do not alter or modify the terms and conditions previously agreed to and in the event of a conflict between terms, the original agreements shall apply.
Recurring service fees are based on asset type and assessed monthly (“Service Units”). Asset types are identified by unique Service Unit part numbers as represented in this section. Service Units will be invoiced by Badger Meter.
Customers deploying a Water Quality Monitoring Station (“Station”) reporting data to BEACON will be assessed a WQ BEACON Serv Unit (68886-120) annual fee, per Station. This fee includes Customer’s license and access to the BEACON software, software updates, hosting of Customer’s Water Quality data, technical support, and cellular backhaul for the Station. BEACON WQ Service Units will be consumed monthly, per eligible Station in Customer’s BEACON portfolio. Each Station will consume one Service Unit on the 26th of each month from the Customer’s balance of pre-purchased Service Units. Service Unit consumption will begin 60 days after the Station’s original manufacturer ship date.
Customer will be required to submit a PO to Badger Meter for applicable Service Units. Initial Service Unit pricing will be held for the first 12-month term, then subject to change thereafter. Service Units must be purchased in increments of 12 per Station. Reorder increments will be established at the time of initial purchase and may be modified at a later date.
Service Unit pricing is Net to Customer and will be invoiced by Badger Meter.
Service Unit part numbers are denoted as 68886 and have been included in this document for cross reference with Customer pricing proposal.
Service Units will be consumed on a monthly basis, as applicable to each asset type.
Service Units are non-refundable and non-transferable to another entity without Badger Meter approval.
Service Units may be converted to like-valued, or higher, Service Units of a different asset type with Badger Meter approval.
Service Units expire ten (10) years from date of purchase. Expired Service Units will be forfeited unless converted prior to expiration.
Upon termination of a Customer’s BEACON services, for whatever cause, unused Service Units will be forfeited if not converted to Badger Meter future purchase credit within ninety (90) days.
Failure to renew services at term expiration or pay for services invoiced by Badger Meter may result in termination of services and limited access to Customer’s BEACON portfolio at the discretion of Badger Meter.
The following Terms and Conditions apply to professional services sold by Badger Meter, Inc. (“Badger Meter”) or one of its authorized distributors to a utility or non-utility customer (“BEACON Customer”) and are in addition to those found at, https://www.badgermeter.com/terms-and-conditions, https://www.badgermeter.com/certifications-legal/, and as appropriate, the BEACON® General Agreement and/or BEACON Master Agreement executed by the Customer. Contractual agreements may supersede these terms and conditions on a case-by-case basis.
Customer will be required to submit a Purchase Order to Badger Meter or one of its authorized distributors for applicable Professional Services. Pricing is Net to Customer and will be invoiced by Badger Meter or one of its authorized distributors. Part numbers have been included in this document for cross reference with Customer pricing proposal. Services will be invoiced upon completion.
66220-201 through 66220-215
A billing integration is necessary for any BEACON customer to configure the data transfer between BEACON and the BEACON customer’s billing system to support meter-to-cash operations. This is the effort to load the “Accounts and Assets” data into BEACON and provide the BEACON customer or BEACON customer’s billing vendor with the billing reads information. Most new BEACON customers will need a “Standard Billing Integration”. Please see “Expectations to Customer and Services Not Included” for scenarios where other, non-standard billing integrations would apply.
An expectation of the Standard Billing Integration is that the BEACON customer’s billing vendor has an existing “BEACON Export” (the Accounts and Assets” data, howsoever titled) which almost certainly means the billing vendor has other BEACON customers. The “Accounts and Assets” and billing reads files must be validated, but nothing new will be designed by Badger Meter or the customer, and the billing vendor is not creating a new type of export for the first time for this project. This “BEACON export” must be a delimited file with headers matching the latest BEACON billing integration specification file (which is “format DE”). If there is a BEACON customer IT team or third-party IT team involved to discuss the design specification of the interface data structure, please refer to the “Interface Design Workshops for: Billing Integration” (Meter Data Integrations) section.
The “Standard Billing Integration” part number is to be used when a BEACON customer wishes to add a billing integration when they were performing their meter-to-cash operation from a starter spreadsheet. A “starter spreadsheet” means that the data is created from manual entry as opposed to a programmatic report.
When a BEACON customer changes to a new billing vendor, the Badger Meter BEACON interface team must perform a full review of the interface file from the new billing vendor. Most times, the new billing vendor will use a different file structure, and ID updates are usually necessary to ensure continuity and prevent account duplication. The Badger Meter BEACON interface team is uniquely qualified to ensure these ID updates are performed correctly. The same scope of services as in a billing integration will be provided by the Badger Meter BEACON team.
A “Standard Billing Integration” (66220-201) or “Standard Billing Vendor Change” (66220-211) has the expectation of a format DE file (see above) and is for water services only. If the BEACON customer or BEACON customer’s billing vendor cannot meet Format DE specifications (for example, if a Format C or MV-RS/Itron format file will be used), or for BEACON customers with additional service types (such as gas), the appropriate software services part number must be quoted. This same scope will apply for part numbers 66220-202 through 66220-215; the alternate part number allows for the different “Accounts and Assets” file format or service type.
NOTE: the BEACON customer will likely need to place a separate purchase order with their billing vendor for billing integrations and billing vendor changes. Any work necessary in the billing system will not be the responsibility of Badger Meter.
66220-216 through 66220-220
Badger Meter strongly recommends the Badger Meter BEACON interface team review the billing interface file when material changes are made to the structure or content of the file. Even if BEACON accepts the “Accounts and Assets” (meter provisioning or system sync) file, changes to the structure may cause issues when the utility billing system tries to read in the billing reads file exported from BEACON. Adding new endpoint types, adding new fields or modifying existing fields, or changes which occur during a billing software upgrade all may affect the output of a billing reads file. The Badger Meter BEACON team will perform the iterative reviews of the “Accounts and Assets” and billing reads to the full scope of a billing integration. Even for BEACON customers with strong IT departments, it is seldom practical for a BEACON customer to build out an interface (especially a billing interface) without Badger Meter assistance. The Badger Meter interface team is specialized in exactly the types of challenges BEACON customers face when setting up BEACON interfaces. In the case that the Badger Meter BEACON interface team is not involved in the inception of the interface changes and is required to provide “rush” assistance, an additional fee may be charged for all services provided.
66220-221 through 66220-225
When upgrading from ReadCenter or CONNECT to BEACON, a new billing interface is always required. The structure and content of the “Accounts and Assets” (meter provisioning or system sync) file change between BEACON and Badger Meter Legacy systems. The full scope of a billing integration applies.
NOTE: the BEACON customer will likely need to place a separate purchase order with their billing vendor for billing integrations and billing vendor changes. Any work necessary in the billing system will not be the responsibility of Badger Meter.
66220-251 through 66220-256 and 66220-271 through 66220-272, 66220-262, 66220-266
Terms and conditions for Meter Data integrations are typically agreed upon within a Statement of Work for the specific project. Please do not hesitate to reach out to Badger Meter for more information.
66220-261
The Badger Meter BEACON development team will create and maintain an SFTP site and enable the client’s technical team’s credentials for access. Client will place “Accounts and Assets” (meter provisioning or system sync) files on this directory. BEACON will automatically import and then remove files from this directory. Additionally, if desired, this SFTP will also be available for the Badger Meter inside sales to place the MMF (Meter Manufacturing Files or Manufacturing Certificate Files) files onto this SFTP as they are available. Client will retrieve and remove the MMF files after the file transfer is complete.
Ensuring that the “Accounts and Assets” file is correct and accurate is a part of either a “Standard Billing Integration” or “Interface Design Workshops for: Billing Integration” project, but not included in this part. This part only ensures the data pathway is viable for the “Accounts and Assets” data file to flow from the client system into BEACON. Once this pathway is established and mutually confirmed, this scope will be complete.
Client may request different SFTP sites and/or directories for development and testing versus production. The Badger Meter BEACON development team will deliver these sites as decided in the course of this project.
BEACON SFTP Client Configuration Information:
|
BEACON SFTP Setting |
Value |
|
Server Name |
ftp.beaconama.net |
|
Port |
22 |
|
Server Directory |
/imports |
|
Username |
﹤beacon-email﹥ |
|
Password* |
﹤beacon-password﹥ |
*SSH keys are the preferred authentication method. The username associated with the SSH key must be a valid, native BEACON username/email address with FTP privileges. Username/password authentication is also supported. In this case, the username/password is the same as the username/password from a valid, native BEACON username/email address with FTP privileges.
Expectations to BEACON Customer and Services Not Included:
66220-263
BEACON SSO implementations may vary slightly depending on the BEACON customer’s IdP (Identify Provider). Badger Meter BEACON and BEACON customer technical teams will need to exchange configuration metadata and perform testing to ensure the IdP is communicating correctly with BEACON.
BEACON SSO Kickoff Information:
|
BEACON Customer must provide |
BEACON team will provide |
|
Verify desired SSO domain URL. This will look like customer.beaconama.net, where customer is unique to the BEACON customer. |
Custom SSO domain (BEACON customer can request specific domain if desired). The custom SSO domain URL must be established before the BEACON team can provide other information. |
|
Entity ID |
Entity ID |
|
The single sign on service URL |
Assertion consumer service |
|
The single logout service URL |
The single logout service URL |
|
The CERT fingerprint decoded using sha256 |
Certificate and fingerprint |
BEACON SSO Details:
68886-801
The Badger Meter Branded EyeOnWater Service lets BEACON customers deliver an enhanced customer experience by adding a custom logo, custom URL, Bill Pay redirect link, utility customer service contact information, and other essential information to the EyeOnWater consumer engagement portal.
To take advantage of the Branded EyeOnWater Service, please provide your Badger Meter representative with the following information.
Required Information
Highly Recommended Information
*Can be provided after branding and is self-serve.
For more information, please visit:https://helpbeaconama.net/customer-outreach/
66220-230 through 66220-234, 66220-291, 66220-292
BEACON customers may wish to make use of BEACON APIs at any time. This could be to automate their billing process, or to extract analytics information such as interval data or leak detection. A “Systems Integration Services” fee should be quoted if a BEACON customer would like the Badger Meter BEACON interface team to help implement the BEACON APIs outside of a billing integration or interface design workshops project. All services and clauses from the “API Request Configuration Assistance” defined in the “Standard Billing Integration” section apply.
Upon inquiry, the Badger Meter BEACON interface team will provide a 30-minute discovery call at no charge as part of Badger Meter exemplary customer service. Most times, this 30-minute call will be enough to answer any questions, and no purchase order for “Systems Integration Services” will be required. The BEACON APIs are fully documented with sample scripts for making the API requests; once BEACON customers know where this information is and how to use it, they may be self-sufficient. If, during the discovery call, it is determined that the BEACON customer will require further assistance, a “Systems Integration Services” order can be made.
Systems Integration Services is also a catch-all, and can be used as the part number for a service where no other part number applies. A Statement of Work may be developed for this type of effort.
A “Data Conversion” consists of the import of read history from legacy systems into BEACON. BEACON customers must be able to provide a backup of the legacy system to Badger Meter. Badger Meter cannot guarantee that all historical read data is recoverable. A typical historical import will recover approximately 95% of the daily interval read data. Pricing assumes that daily interval reads will be extracted. Smaller intervals can be recovered for an additional fee. This scope is complete when data is loaded into BEACON.
A “Data History Reload” may describe any reload of historical reads not presently in BEACON. Only the current service configuration will be backloaded, which means meter change-out history may be lost. One example is backloading data history after a BEACON portfolio merge or split. Another example is backloading average consumption from the time between when an unsupported endpoint stops communicating and a new endpoint is installed.
BEACON customers may require large amounts of data to be extracted, perhaps for several years. Such an extract would be impractical over the BEACON APIs. This data can be extracted directly from BEACON and transferred to the BEACON customer through an agreed-upon method. Typical charge is $1000 per year of data extracted. This scope is complete when data is transferred to the customer. The Badger Meter BEACON team will be available to answer questions pertaining to the data extract for one quarter after the completion of the data upload.
When performing changes or upgrades to systems affecting processes upstream or downstream of BEACON, BEACON customers often wish to test these upgrades first in BEACON-UAT. This is acceptable as per the terms and services described in “BEACON-UAT: TERMS FOR USE AT NO ADDITIONAL CHARGE”. However, Badger Meter Technical Support does not help BEACON customers with this UAT testing. If assistance is required, the Badger Meter BEACON interface team can engage for a mutually agreed upon number of hours.
The Badger Meter BEACON interface team understands that sometimes tasks must be completed on the weekend. As long as the tasks requested are within reason, this work can be done within the normal scope of the project. However, if more than a half day of work is required, or if the BEACON customer would like to request a Badger Meter BEACON interface analyst to be “on call” for an entire weekend day, a day of “Weekend Standby Go-Live Support (per day)” must be charged.
The standard MMF (Meter Manufacturing Files or Manufacturing Certificate Files) can be modified to fit specific BEACON customer requirements. Discovery calls are required to understand the extent of the changes. Many formats are currently supported, but if a non-supported format is requested, a price will be quoted after the discovery calls.
When one utility takes over another utility, the overtaking utility may request that the two BEACON portfolios are merged into a single portfolio. The following criteria must be evaluated to determine if it will be possible to merge the portfolios.
In the case of a requested portfolio split, the second two bullet points above would be reversed to determine if a split is feasible.
A “BEACON PORTFOLIO MERGE OR SPLIT” must also be quoted when a BEACON Customer adds a new zone or region with new staff. NOTE: Additional training may be warranted in this circumstance.
68886-905
Certain BEACON functionality and/or software services require ongoing maintenance from the Badger Meter BEACON interface and development teams which exceed the support included with the BEACON subscription. These part numbers are denoted with the “💧” symbol. This is a recurring charge required for continuation of these services. Complete redesign will warrant discovery calls, but the annual maintenance fee covers most change requests which would take less than half a day to implement.
BEACON offers a UAT environment which is available to BEACON customers at no additional charge during the development and implementation phases of the project. BEACON-UAT users must be aware:
If a BEACON customer would like to perform tests in UAT, this is normally acceptable. Please let Badger Meter Technical Support know the goals and duration of the testing and the BEACON interface and development teams will try to avoid making changes during this time.
Applies to all 66220 part numbers.
All Badger Meter professional services must have completion and acceptance criteria. This criteria is either defined contractually on a case-by-case basis or is presented in the terms and conditions. After all criteria are satisfied, the Badger Meter interface team will remain available to the BEACON customer for one billing cycle or one quarter, whichever is longer, unless otherwise agreed. Once this additional availability expires, subsequent questions and answers must be directed to Badger Meter’s technical support group as prescribed in the BEACON Service Level Agreement (SLA).
Technical Support (66220-001) hourly fee will be assessed to Customers without an active service/maintenance agreement when receiving online or telephone assistance from Badger Meter Technical Support. Partial hours assessed in whole hour increments only.
Badger Meter offers custom training and field support services for Customers. Hourly fee for Custom Online training (69328-901) assessed in whole hour increments only. On-site training and field support applies to consecutive weekdays only (69328-902 first day, 69328-912 each additional consecutive day). On-site training or field support day is limited to six (6) hours per session. Non-consecutive sessions priced per session. Additional fees may apply for on-site sessions held outside the continental U.S. or Canada.
The following Terms & Conditions apply to the Telog Solution, composed of Remote Monitoring Software as a Service (SaaS) and Telog Recording Telemetry Units (RTU) supplied with Badger Meter Network as a Service (NaaS) cellular modem and data plan sold by Badger Meter, Inc. (“Badger Meter”) or one of its authorized distributors to a utility or non-utility customer (“Customer”) and are in addition to those found at https://www.badgermeter.com/legal-and-compliance/ and as appropriate, the Telog Remote Monitoring General Agreement. These terms do not alter or modify the terms and conditions previously agreed to and in the event of a conflict between terms, the original agreements shall apply.
A one-time activation fee is required for all new RTU cellular accounts. This fee includes the setup and activation of the Customer’s cellular data plan under the Badger Meter master account. The one-time fee will be invoiced by Badger Meter at the time of the RTU sale.
Recurring service fees are based on asset type and assessed monthly (“Service Units”). Asset types are identified by unique Service Unit part numbers as represented in this section. Service Units will be invoiced by Badger Meter.
Customers deploying a Telog RTU activated on the Badger Meter’s cellular data plan and reporting data to Telog Remote Monitoring will be assessed a Badger Meter Service Unit (68886-1001) monthly fee per activated RTU. This fee includes the Customer’s license and access to the Telog Remote Monitoring SaaS software, hosting the Customer’s telemetry data, technical support, and cellular backhaul for the RTU. Badger Meter Service Units will be consumed monthly per eligible RTU in the Customer’s Telog portfolio. Each active RTU will consume one Service Unit on the 26th of each month from the Customer’s balance of pre-purchased Service Units. Service Unit consumption will begin 30 days after the RTU’s original manufacturer ship date.
Customers deploying a Telog RTU activated on the Customer’s cellular data plan and reporting data to Telog Remote Monitoring will be assessed a Badger Meter Service Unit (68886-1004) monthly fee per activated RTU. This fee includes the Customer’s license and access to the Telog Remote Monitoring SaaS software, hosting the Customer’s telemetry data, and technical support. Badger Meter Service Units will be consumed monthly per eligible RTU in the Customer’s Telog portfolio. Each RTU will consume one Service Unit on the 26th of each month from the Customer’s balance of pre-purchased Service Units. Service Unit consumption will begin 30 days after the RTU’s original manufacturer ship date.
Customers deploying a Telog RTU activated on the Badger Meter’s cellular data plan and reporting data to systems other than Telog Remote Monitoring will be assessed a Badger Meter Service Unit (68886-1005) monthly fee per activated RTU. This fee only includes the cellular backhaul for the RTU. Badger Meter Service Units will be consumed monthly per eligible RTU in the Customer’s Telog portfolio. Each active RTU will consume one Service Unit on the 26th of each month from the Customer’s balance of pre-purchased Service Units. Service Unit consumption will begin 30 days after the RTU’s original manufacturer ship date.
Customer will be required to submit a PO to Badger Meter for applicable Service Units. Initial Service Unit pricing will be held for the first 12-month term, then subject to change thereafter. Service Units must be purchased in increments of 12 per RTU. Reorder increments will be established at the time of initial purchase and may be modified at a later date.
Service Unit pricing is Net to Customer and will be invoiced by Badger Meter.
Service Unit part numbers are denoted as 68886 and included in this document for cross reference with Customer pricing proposal.
Service Units will be consumed monthly, as applicable to each asset type.
Service Units are non-refundable and non-transferable to another entity without Badger Meter approval.
Service Units may be converted to like-valued, or higher, Service Units of a different asset type with Badger Meter approval.
Service Units expire ten (10) years from date of purchase. Expired Service Units will be forfeited unless converted prior to expiration.
Upon termination of a Customer’s services, for whatever cause, unused Service Units will be forfeited if not converted to Badger Meter future purchase credit within ninety (90) days.
Failure to renew services at term expiration or pay for services invoiced by Badger Meter may result in termination of services, including the deactivation of cellular data accounts and loss of access to the Telog Remote Monitoring SaaS platform at the discretion of Badger Meter.
¿Prefiere llamar? Los representantes de Servicio al cliente están disponibles por teléfono de lunes a viernes, de 9 a. m. a 5 p. m. CST.
Meter es una empresa innovadora líder en el sector de la medición de flujo, la calidad del agua y los productos de control, que ofrece sus servicios a empresas de suministro de agua, municipios y clientes comerciales e industriales de todas partes del mundo.
